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Case Studies - LEADERSHIP DEVELOPMENT PROGRAMME
hpc are highly professional, providing exactly what we need in terms of programme content to really make a difference. hpc has demonstrated they deliver effective training, bringing robust and immediate results.
CEO (former), Danske Bank
LEADERSHIP DEVELOPMENT PROGRAMME
HOW WE HELPED DANSKE BANK
Danske Bank wanted to develop a strong ‘relationship’ culture within its senior team. To this end, hpc (formerly Mast Ireland) was tasked with a dual objective:
- To convert the bank’s participants into ‘local leaders’ who would represent Danske in Northern Ireland’s business community.
- To help drive business transformation and increase employee engagement by skilling up Danske’s local leaders.
hpc designed an intense off-site residential programme and delivered it over four modules that covered authentic leadership, personal effectiveness, strategic leadership, resilience building, coaching skills and one-to-one coaching for each of the participants.
Working on the premise that Danske’s leaders know the business best, the modules were participant-led and guided by facilitators. The programme concluded with an implementation planning day involving the bank’s all-Ireland CEO, senior executives and key stakeholders.
As an outcome of the programme provided by hpc, Danske Bank reported:
- More cross-selling and more new business
- Increased customer satisfaction
- Better team performance and overall team cohesion
- Clarity of direction and consistency of messages
- More authenticity and transparent leadership
- Increased confidence to effect transformation and fulfil the ‘local leader’ role
“hpc are highly professional, providing exactly what we need in terms of programme content to really make a difference. hpc has demonstrated they deliver effective training, bringing robust and immediate results. They work with us in the ‘now’, developing programmes to meet our specific needs for business, today. hpc’s partnership approach has provided high quality with impact for every audience type.
We have had a very long-standing relationship with hpc and look forward to continuing working with them.”
CEO (former), Danske Bank
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